Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment

Minimum Entry

Learners are expected to:

At least 1 GCE ‘N’ Level Pass

Have at least 1 year of working experience in a commercial company

Be able to read, write and speak English at WSQ Workplace Literacy (WPL) Level 4

Be able to manipulate numbers at WSQ Workplace Numeracy (WPN) Level 4

*Learners who do not qualify in terms of education but have the relevant working experience will be admitted on a case-by-case basis, subject to approval by the Management Representative (MR).

Attire

Comfortable and smart casual attire is recommended for this course.

Who Should Attend

This course is ideal for:

Traditional brick-and-mortar businesses transitioning into ecommerce operations.

Existing ecommerce businesses looking to optimise their order fulfilment processes.

Employees tasked with improving fulfilment, logistics, or supply chain operations.

Aspiring professionals seeking to develop skills and knowledge in ecommerce supply chain, warehousing, logistics, and fulfilment.

Participants may come from various sectors and experience levels, with a common goal of enhancing their organisation’s ecommerce efficiency.

Course Objective

This comprehensive SkillsFuture-eligible Ecommerce course in Singapore is designed to equip you with the essential skills to manage the entire lifecycle of your Ecommerce goods, from sourcing to customer delivery. It will uniquely address the critical aspects of optimising business operations and logistics, helping you truly support the growth and success of your online venture.

At the end of this course, you will gain practical strategies and techniques to plan (short-term and long-term), operationalise, and review order fulfilment activities. You will also be able to navigate the complexities of Ecommerce logistics, empowering you to manage your online goods efficiently and effectively.

Funding Eligibility Criteria

Individual Sponsored TraineeCompany Sponsored TraineeSingapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from trainee if he/she does not meet the eligibility criteriaSingapore Citizens or Singapore Permanent ResidentsFrom 1 October 2023, all attendance-taking for SkillsFuture Singapore’s (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning coursesTrainee must achieve at least 75% attendanceTrainee must pass all prescribed tests/assessments and attain 100% competencyWe reserve the right to claw back the funded amount from trainee if he/she does not meet the eligibility criteria

Funding Types

Individual Sponsored TraineeCompany Sponsored TraineeSkillsFuture:Eligible Singapore Citizens can use their SkillsFuture Credits to offset course fee payable after funding UTAP: This course is eligible for Union Training Assistance Programme (UTAP)NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAPSkillsFuture Enterprise Credit (SFEC):Eligible employers can use their SFEC to offset up to 90% of out-of-pocket costs for supported programmes and courses Absentee Payroll (AP) Funding: $4.50 per hour, capped at $100,000 per enterprise per calendar yearAP funding will be computed based on the actual number of training hours attended by the trainee

Is this Ecommerce course SkillsFuture eligible?

Yes, just like our Microsoft Excel Course in Singapore, this Ecommerce course is SkillsFuture eligible, meaning eligible Singaporean citizens can utilise their SkillsFuture Credit to offset the course fees. This makes it a more accessible and affordable opportunity to upskill in the booming Ecommerce sector.

What other funding options are available for this Ecommerce course?

Beyond SkillsFuture Credit, this Ecommerce course is also eligible for subsidies through the Post-Secondary Education Account (PSEA) and the Union Training Assistance Programme (UTAP) for NTUC members. Companies sponsoring their employees may also be eligible for Absentee Payroll (AP) funding.

What key topics are covered in this Ecommerce course?

This Ecommerce course provides comprehensive training across crucial areas of managing goods from source to customer. Key topics include supply chain management, sourcing strategies (both local and overseas), effective import and overseas delivery management, efficient warehousing and packaging techniques, inventory management systems, and strategies for successful last-mile fulfilment and high-volume sales periods.

Can Shopee and Lazada sellers benefit from this course?

Definitely! Whether you sell on Shopee, Lazada, Amazon, your own website, or multiple marketplaces, this course teaches you to manage the operational backbone from sourcing, warehousing, inventory, to delivery.

Will I learn about warehousing for Ecommerce businesses?

Yes! Extensive warehousing coverage includes floor planning, inventory entrance/exit, self-collection stations, shelving and racks, bins and dividers, pallet movers, FIFO (First In First Out), safety equipment, and positioning fast-moving items nearest to packing stations.

What packing materials will I learn about?

You'll learn about various packing materials and options including polymailers, bubble wrap, bubble mailers/padded envelopes, air tube bags, packing peanuts, air pillows, thermal boxes for frozen food, and shipping labels, helping you choose cost-effective, protective packaging.

Can I learn inventory management systems?

Absolutely! You'll learn about periodic vs perpetual inventory, using systems like Square for inventory management, inventory forecasting to prevent stockouts, and when to simply maintain higher inventory levels based on your business model.

Will I learn about pick and pack processes?

Yes! The course covers pick and pack operations including discrete picking, wave picking, and the 1 picker, 2 packer method to double-check orders and reduce errors.

Will I learn to prepare for high-volume sales periods?

Yes! The course covers how to prepare for high-volume sales periods (like 11.11, 12.12, year-end sales) including immediate action plans and what to expect and prepare for as sales volume increases.

Can I learn about order tracking systems?

Absolutely! You'll learn about order tracking and integration including tracking pages, email tracking updates, and SMS tracking updates.